Casualty Claims Representative III

DESCRIPTION OF ESSENTIAL DUTIES:

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  Investigate, evaluate and negotiate automobile claims including non-injury, medical payments, minor bodily, serious bodily injury, UMBI, total loss, and some fatality claims and other automobile casualty claims with claimants, attorneys and medical professionals.

  
  


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  Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.

  
  


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  Establish and authorize reserve and claim payments and monitor reserves through the life of the file.

  
  


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  The employee will be expected to handle numerous claims and to maintain a healthy diary system.

  
  


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  Settlement negotiations with claimants, policy holders, and other parties are crucial to the position.

  
  


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  Ability to multitask and address unexpected situations while showing the flexibility to do so.

  
  


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  Maintain high standards of professional conduct while delivering superior customer service.

  
  


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  The employee may assist other key Claims units in times of

  
  


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  Continue job development through training.

  
  


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  Maintain high degree of confidentiality.

  
  

OTHER RESPONSIBILITIES/REQUIREMENTS

Other duties as assigned by Manager or Supervisor

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

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  Requires:

  
  
  
  
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    4 year college degree plus 2 year casualty experience with bodily injury adjusting experience; or

    
    
  
  
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    2 years of college and 4 years property and casualty with bodily injury adjusting experience; or

    
    
  
  
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    6 years of property and casualty with bodily injury adjusting experience.

    
    
  
  
  
  


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  AIC, CPCU or other insurance certification strongly desired.

  
  


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  The employee is expected to begin the introduction to INS Series within 1 year of hiring date.

  
  


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  Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required. Excellent telephone, public relations and oral/written communication skills are

  
  


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  Must be able to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or schedule

  
  


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  Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.

  
  

PHYSICAL DEMANDS/WORK ENVIRONMENT:

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  While performing the duties of this job, the employee is required to operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and meeting.

  
  


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  The employee is required to sit, use hands to finger, handle controls and talk and hear.

  
  


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  The employee frequently is required to reach with hands and arms.

  
  


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  The employee is occasionally required to stoop, lift and move up to 30 pounds

  
  


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  Specific vision requirements by this job include close vision.

  
  


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  Must maintain a valid Georgia driver’s license

  
  

EOE M/F/D/V AA

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